Return Policy
Novella Natural Return and Exchange Policy

At Novella Natural, your satisfaction is our top priority, and we proudly offer a comprehensive return and exchange policy for all the products in our shop. We're committed to making your shopping experience smooth and enjoyable, and our terms and conditions reflect this dedication.

Eligibility for Returns and Exchanges:

For a product to be eligible for a return or exchange, it must be in its original condition as when purchased and must be in its original packaging.

Timeframe for Returns and Exchanges:

We understand that circumstances may change, so we offer flexibility. You can initiate a return within three (3) days and a replacement within seven (7) days from the date of purchase.

Requesting a Return or Exchange:

To initiate a return or exchange, please reach out to us through our "Contact Us" page or contact our customer service team via our provided phone numbers. We are here to assist you.

Guidelines for Returning a Product:

If the product is damaged, defective, or not in compliance with your order, kindly take a clear photograph of the product, and provide us with the city, address, and order number. This will enable us to promptly replace the product with another one that meets your expectations.

Product Discrepancy:

If the product you received significantly differs from the one presented on our website, we will refund the entire amount to you. We aim to ensure that your experience is in line with the products we showcase.

Product Usage Expectations:

It's important to note that we cannot be held responsible for customer expectations related to product usage that were not explicitly mentioned on the product page of our website. We strive to provide accurate and detailed product information to assist you in making informed decisions.

Restocking Fee:

In cases where a customer wishes to return a product that has no defects or issues as originally described, a restocking fee of 30% or a minimum of 25 dirhams will be deducted from the refund. This fee helps us cover processing and restocking costs.

Your satisfaction is our priority, and we want your shopping experience with Novella Natural to be enjoyable. If you have any questions or need further assistance with returns or exchanges, please don't hesitate to contact our customer support team.